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I'm thinking they got a Sage. I can not imagine any way of holding the Libra 2 logically which would make it line up with the complaint.
The two buttons are so close together that if one is too high the other can't be THAT low. The Sage on the other hand I can sort of see the complaint, the buttons are spread a bit more and depending how far you can stretch your thumb it's possible to hold it and have the upper button feel too high and the lower too low. Though even then it's hardly the only, or even the most sensible, way of holding the Sage.
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