MobileRead Forums - View Single Post - Troubleshooting PW2 6th Gen sticking on USB Drive Mode

Araucaria · 06-16-2022, 02:11 PM

I have a PW2, 6th Gen.

When connected to a laptop, the laptop says the USB device is unrecognised, but the Kindle screen shows USB Drive Mode and the device charges. It is not visible in Windows File Explorer.

When unplugged, the Kindle continues showing the USB Drive Mode screen, and the only way to get back to a useable device is to do a reboot - hold in the power switch for 30+ seconds.

The lead and the laptop can be used with my other Kindle, which is recognised and visible to File Explorer and Calibre.

This problem does not occur when the device is just plugged in to a mains charging adaptor.

It is inconvenient not to be able to plug into the laptop, or use Calibre direct by USB cable, though I have now set it to receive books from Calibre by e-mail. E-mailing books is a slow process - I blame Amazon's servers. And the 30 second reboot is fiddly if your fingers are as old and inflexible as mine.

I have also tried a factory reset (several times).

Can anyone suggest a diagnosis (other than a damaged USB port on the Kindle)?

It is, of course, well out of warranty (2016 I think).

06-16-2022, 02:11 PM	#1
Araucaria Bibliophile Posts: 166 Karma: 934516 Join Date: Jul 2011 Location: Cantal in the French Auvergne Device: Kindle Voyage, Kobo Libra H20, Kindle PW2, Moon Pro on Lenovo tablet	PW2 6th Gen sticking on USB Drive Mode I have a PW2, 6th Gen. When connected to a laptop, the laptop says the USB device is unrecognised, but the Kindle screen shows USB Drive Mode and the device charges. It is not visible in Windows File Explorer. When unplugged, the Kindle continues showing the USB Drive Mode screen, and the only way to get back to a useable device is to do a reboot - hold in the power switch for 30+ seconds. The lead and the laptop can be used with my other Kindle, which is recognised and visible to File Explorer and Calibre. This problem does not occur when the device is just plugged in to a mains charging adaptor. It is inconvenient not to be able to plug into the laptop, or use Calibre direct by USB cable, though I have now set it to receive books from Calibre by e-mail. E-mailing books is a slow process - I blame Amazon's servers. And the 30 second reboot is fiddly if your fingers are as old and inflexible as mine. I have also tried a factory reset (several times). Can anyone suggest a diagnosis (other than a damaged USB port on the Kindle)? It is, of course, well out of warranty (2016 I think).