Quote:
Originally Posted by thibaulthalpern
In many cases, Amazon.com is the one I buy from. But, it's not because I feel loyal to them but it's because they generally offer the best combination of the features I mentioned above. But, I also buy from abebooks.com when they have lower price books.
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Either way, you are buying from or through Amazon - I believe Amazon owns abebooks now. And I'm not happy about that, frankly.
On the loyalty point - given your definition, I would agree. But I think that when people talk about loyalty to a company from which they buy products, they have a different definition - something more along the lines that they find qualities other than (or in addition to) price to be important, including quality of the product, efficiency of service, and fair treatment for the customer.
Amazon is blowing the "fair treatment" component.