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Yes, please, if you think it will be helped better there.
I have tried it in all my USB ports, both directly into the computer and using the hub I have. They are working for other things, but the Kindle doesn't show up.
I thought Gen 7 was the model. How do I find out more detail?
It could well be a Kindle issue - it's old, after all. If it needs replacing I can do that, it doesn't owe me anything, but it is working fine for other things.
I have been using Kindles since they were new, and this is the first time I've had any sort of issue (except for dropping my first one and breaking it). I don't know what I don't know.
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