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Originally Posted by PeterT
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I've already tried those as follows:
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Make sure that you are connecting only a single device to your computer at a time. Do not have another calibre supported device like an iPhone/iPad etc. at the same time.
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Check - nothing else connected.
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Make sure you are running the latest version of calibre. The latest version can always be downloaded from the calibre website
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First thing I did when I started having problems.
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Ensure your operating system is seeing the device. That is, the device should be mounted as a disk that you can access using Windows explorer or whatever the file management program on your computer is.
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That's not happening.
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If you are on Linux and the device is an MTP device, make sure it is not automounted by the OS/file manager as only one program can access an MTP device at a time.
On Linux, device might fail to mount if after updating kernel system wasn't rebooted.
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Not using Linux
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In calibre, go to Preferences->Ignored Devices and check that your device is not being ignored
In calibre, go to Preferences->Plugins->Device Interface plugin and make sure the plugin for your device is enabled, the plugin icon next to it should be green when it is enabled.
If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output in this forum:
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None of these operations are available.
All I have in preferences is:
Change Calibre behaviour
Run welcome wizard
Get plugins to enhance Calibre
Restart in debug mode
Restart ignoring third party plugins