Quote:
Originally Posted by Hollow Man
From other things I've read the only thing customer service has recommended to people is to reset the Kindle. Which solves it, but blows away all content from it.
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It is something they like to suggest, but reveals their cluelessness about what is actually going on: reset fixes very few issues. But the average CS person is not going to escalate it, they probably get scolded for doing it until they’ve made the customer go through the inconvenience of this unnecessary troubleshooting step.
In this case, I would be confident Reset does not fix this issue, as it is on 3 different Kindles (one of which has no content on it).
They need to re-think Kindle support somehow. You should be able to file an incident on the Kindle itself that captures logs and sends them in for automated analysis and triage, rather than having that done by ill-trained and un-empowered humans (a thankless job as well). They’ve got the AI/ML tech, and the scale needed to pull this off. Have a couple of interns put it together for their summer project.