Quote:
Originally Posted by ReD
Hopefully you'll hear back from them soon. It would be interesting to see how quickly they'll be able to resolve the problem. I think I'd prefer to get a replacement rather than having to wait for a repair...
|
*upate*
I got a prompt call from the Coquitlam Sony Repair depot this morning. They said to bring the unit in and that they might need it for 2 days for evaluation to determine the extent of repairs.
I went directly to the depot, armed with my receipt, original box, Sony Support Ref# and the photos that I've posted here earlier.
I explained the situation to the receptionist/representative and showed her the photos, which she took to show her manger. She returned and said since it was still under warranty that they would clean the dust spots there (they have a clean room). I was also told that any further cleanings would probably result in a fee of $50.00 since this was not a known defect or under a factory or national recall.
I said WHAT to that, then she, or the manager who I requested come out, told me I may need to resolve the issue with the retailer if I'm not satisfied. The retailer is sonystyle.ca, all part of the same company. Since this is a Repair Depot, I take it they only do repairs and not replacements or refunds.
I'll wait and see if the dust spots are properly cleaned and if they re-occur. If they do, I'll make a stink at sonystyle and/or here until I get a satisfactory result.
At least I know they are working on *my* reader, and that I won't be getting someone else's refurbished one. I really hope that by cracking the unit open that they don't make things even worse. I'm hoping for the best.
Since this is the long Easter weekend, they informed me it should be available for me to pick up on Monday.
I'll keep you updated by posting here.
WDE.