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The voyage is indeed used, but new to me. Can't return it. However, the seller was extremely understanding and refunded me the purchase price. Thanks to those that replied. I might try removing the cover when I get a spare bit of time. In the meantime I've figured out I can change to landscape mode in a book and all buttons work so I can get to brightness settings that way. It's an extra step but makes it useable for now.
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