Quote:
Originally Posted by JSWolf
There is a perfectly good reason here to get pissed at Amazon. The reason is the terminating of an account without warning. It is one thing if Amazon was to issue a warning and the person ignored it and then the account was closed. That would be ok. If I was to receive a warning, I'd give Amazon a call to find out what I've been doing wrong so I could avoid doing it. But to just have the account closed for my doing things that I thought were correct is just wrong.
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To me, the severity of that issue depends more on what it takes to get reinstated. My credit card company suspends my account on a regular basis when they think there may be a security issue. Pretty much every time I buy even moderately expensive electronics online, it gets flagged. I do this fairly regularly. They let me know. I explain. Account is back up. Until that point, I cannot charge anything. Ian received an email, responded and was reinstated. There are certainly plenty of stories that did not conclude that way, according to folks here who read more of the online complaints. If they flag your account, suspend it, and give you a chance to explain, that's not insupportable in my book. I didn't like the tone of the emails they sent but as long as they are reasonable about reinstating customers who are not abusing the system, that's not too bad an offense to me. I don't expect them to warn scammers they're going to cut them off. That gives them one last chance as well as an incentive to go big. I think a better way to word the email would be that they have suspended your account due to certain activity pending investigation and that you should contact support to discuss it. When my credit card company does it, they actually call me. I think this would be still a better way of handling it.
What I find inexcusable is cutting people off from previously purchased content like their books and videos as well as not honoring gift certificates. I can understand not wanting to do business with customers that cost you more money than they make. Excessive returns and excessive CS contacts do this quickly, but it is completely unfair to take away their purchased products without any compensation.