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My knee-jerk reaction was to get pissed at Amazon, but now I think I'm coming around to Harry's point of view. If I find a store that has excellent customer service and doesn't give me a hassle when I need to return an item then I will make sure to shop in that store. Unfortunately some people will abuse the excellent customer service. For example, nitpicking customers that return laptops because they can hear the fan running, or flat screen TVs because the color isn't crisp enough, or a whole host of subjective complaints where the customer sees a manufaturing defect but where the manufacturer disagrees. At some point this store with great customer service will have a choice -- revise their policies so that returns for ALL customers are not as favorable, or refuse access to customers that are abusing the system. I prefer they do the latter, so bottom line, I'm with Harry. (A warning would be nice though.)
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