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cliffsloane555 · 05-12-2022, 01:20 AM

My Kindle Voyage (7th Gen, 5.13.6) suddenly stopped being able to submit lookups to Wikipedia in the quick reference section (Wikipedia, Translation and Dictionaries). On Monday it worked like normal, but on Tuesday it only produced "There was an error loading the results. Please try again." The only change I did was to clear the browser's search history.
This problem occurs regardless of wifi connection.
I saw a thread about this from 7 years ago on this forum, so I hope a solution is possible.
I also did a comparison with my Basic (10th Gen, 5.14.2). Mostly it is the same problem but the newer device works on some single words (I tried Hebron, Rushdie, Leibniz and Steven).
Wikipedia is also available through the two browsers, but they are awfully slow.

Amazon staff tried two things that did nothing: cold restart and deregister/reregister the device. They told me that nobody had called or contacted them about this. I am alone in the world, she said.
Am I alone?

05-12-2022, 01:20 AM	#1
cliffsloane555 Member Posts: 22 Karma: 10 Join Date: Jul 2020 Location: Seattle Device: Kindle Voyage	Wikipedia quick reference searches fail My Kindle Voyage (7th Gen, 5.13.6) suddenly stopped being able to submit lookups to Wikipedia in the quick reference section (Wikipedia, Translation and Dictionaries). On Monday it worked like normal, but on Tuesday it only produced "There was an error loading the results. Please try again." The only change I did was to clear the browser's search history. This problem occurs regardless of wifi connection. I saw a thread about this from 7 years ago on this forum, so I hope a solution is possible. I also did a comparison with my Basic (10th Gen, 5.14.2). Mostly it is the same problem but the newer device works on some single words (I tried Hebron, Rushdie, Leibniz and Steven). Wikipedia is also available through the two browsers, but they are awfully slow. Amazon staff tried two things that did nothing: cold restart and deregister/reregister the device. They told me that nobody had called or contacted them about this. I am alone in the world, she said. Am I alone?