Thread: Kobo Discounts: Coupon Codes + Discussion
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Old 05-11-2022, 11:08 PM   #17150
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by winsomnia View Post
My own story is interesting...
My attempt to purchase failed to make it to the email address, so I cancelled the order through customer service... and wound up with double the amount back... 2 x $60 = refund of $120...

What happened was (I can only assume) the customer care agent removed my original purchase of $60, and then went to credit me $60 (I don't know why). All they had to do was the initial cancellation. Anyway, I hope my new windfall doesn't get taken away... I doubt that this will be caught by any live person in the end.

This just happened, minutes ago.
Edited to add: I used store credit to purchase the initial $60 gift card.
So store credit purchase removed plus refund credit = double the amount back.
I had to do this as well. And what the customer care agent offered to do would probably have ended up with this. What they offered to do was:

Quote:
I see, I will redeem the store credit to the first account and then send it to the second account is that okay for you?
Which would have given me back the store credit that I used to buy the card but still gave the new credit elsewhere. But, while I was sending the egift to a different email address, I was planning on redeeming it back to my account.

For the record, the problem was that the egift email did not arrive at my email address. There is a resend option which I tried a couple of times. I think the reason it failed was that the date for delivery was before the date that I purchased the egift. I'm not sure if that was a timezone issue (buying in Australia vs wherever the store is) or Firefox "helpfully" filling in the details of the last purchase. Of course, it is a bug at Kobo as it should not have been accepted or should have been treated as "now".
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