Thread: Kobo Discounts: Coupon Codes + Discussion
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Old 05-11-2022, 08:53 PM   #17149
Uncle Robin
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Posts: 3,662
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Join Date: Sep 2019
Location: in my mind
Device: Kobo Sage; Kobo Libra Colour
Quote:
Originally Posted by winsomnia View Post
My own story is interesting...
My attempt to purchase failed to make it to the email address, so I cancelled the order through customer service... and wound up with double the amount back... 2 x $60 = refund of $120...

What happened was (I can only assume) the customer care agent removed my original purchase of $60, and then went to credit me $60 (I don't know why). All they had to do was the initial cancellation. Anyway, I hope my new windfall doesn't get taken away... I doubt that this will be caught by any live person in the end.

This just happened, minutes ago.
Edited to add: I used store credit to purchase the initial $60 gift card.
So store credit purchase removed plus refund credit = double the amount back.

It may be policy? I had a similar experience a few months ago with a smaller value gift card bought using my CC - ended up getting twice the value bought.
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