Quote:
Originally Posted by KjellM
The Kobo e-gift card "glitch" hit me this time ! The e-mail to my wife saying she had received an e-gift card never arrived, so I had to contact Kobo Customer Care. No issues with Kobo Customer Care, they manually posted the Store Credit to her account, and posted the $10 bonus to my account.
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My own story is interesting...
My attempt to purchase failed to make it to the email address, so I cancelled the order through customer service... and wound up with double the amount back... 2 x $60 = refund of $120...
What happened was (I can only assume) the customer care agent removed my original purchase of $60, and then went to credit me $60 (I don't know why). All they had to do was the initial cancellation. Anyway, I hope my new windfall doesn't get taken away... I doubt that this will be caught by any live person in the end.
This just happened, minutes ago.
Edited to add: I used store credit to purchase the initial $60 gift card.
So store credit purchase removed plus refund credit = double the amount back.