Thread: Kindle to utilize epub format in late 2022
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Old 05-09-2022, 10:23 PM   #106
MGlitch
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Join Date: Aug 2014
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Quote:
Originally Posted by hleo12 View Post
It probably costs Amazon quite a few. Agents are waaaay too trigger happy to offer up replacements/discounts when they can't solve an issue (which 90% they can't).

The last problem I experienced, the amazon agent I chatted with just straight up said they could start the replacement process. I don't think they even checked my address and how I bought my Kindle. I don't know if they can even offer me a replacement because I don't have Amazon here, and I bought my Kindle not from Amazon (does Amazon offer replacement on Kindles when you didn't buy it directly from them?).
Amazon cares more about keeping you in their ecosystem than where you bought the device. There’s also a manufacturer warranty though without details I can’t say if you’d have been covered by that. But yes in general Amazon is all about doing whatever they can to keep you happy and buying from them.
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