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Two things worry me about this story. First, I wonder about other stores. I shop at Fictionwise and have contacted their customer service a few times. I think there are only two books they actually gave me refunds on (and I bought over 100) and they seem nice and all, but I would hate to wake up one day and just have them decide I am too much for them and cut me off with no warning.
Secondly, flagging by *address* is a problem. What if this guy sells his Kindle and someone else tries to register it? Or what if he moves houses and someone else buys his house and lives there and tries to open an Amazon account? There needs to be some transparency here about the policy.
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