Quote:
Originally Posted by ReD
Wetdogeared, have you already contacted Sony about the dust spots? Did you contact the Coquitlam depot or just go to a retail store? I got my 700 less than two months ago and had noticed a bright speck when the light was on but hoped that I wouldn't get the dreaded dust spots. Unfortunately, it's just gotten worse! I don't read too much with the side-lights on but when I do, the dust spots are apparent. I'm really eager to hear what your experience with Sony will be like as I'm VERY reluctant to part with my reader for even a day.  |
ReD. I first called Sony Support to report the problem. The person I talked with was polite but had little knowledge of the reader and any known dust spot problems. He informed me that if the reader was under warranty there should be no problem with getting the problem resolved. He did give me a reference number and said I could go directly to the Coquitlam depot, where I would be informed of any repair/replacement options.
I then phoned the Coquitlam depot and left a message on their answering machine as to what the procedure or options I have regarding the repair/replacement of my PRS700.
I am now waiting for a call back. If I don't hear from them by tomorrow, Wednesday April 7, I will take it directly to the Coquitlam depot myself and see what my options are.
I don't want to part with my 700 for very long either. Once I find out what my options are and what they have to say at the Coquitlam depot, I will post here.
WDE.