Quote:
Originally Posted by Deobulakenyo
It is hard to explain to kobo that this is defective since it voots to the homescreen ultimately. They will just advice me to factory reset if the boots hang.
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You do know that there are 2 types of factory reset don't you?
The"normal" one is in the Settings->Device Information section under ADVANCED. If you do this one it will factory reset to the last firmware version you have installed. The other on requires that you put the device in developers mode. Once in developers mode you go to Settings->Device Information->Developer options and on the third page under FACTORY RESET do "Factory reset your eReader:". If you reset this way it puts the device in the state that it originated in (firmware 4.28 or 4.29 IIRC).
You may want to go back to square one and see if that helps.
Good luck!