Quote:
Originally Posted by Gideon
That's a different issue for me. To me that's the argument against DRM. I lost books to Amazon years ago when they quit supporting Adobe DRM. But to me the issue is "banned or not" and I can imagine that banned is site-wide with all the repercussions that come with that.
You get to be angry if you lose your access to DRM books, and sure fight against it, but if you're doing it - you're doing it and knowing the possible ramifications is part of being a diligent consumer. If you get banned and you get to feel that - well, that's just part of being banned.
If someone had it coming, all the more that it was their own fault.
So there is a DRM issue here and a 'banning issue' here. Banning touches on the DRM issue, but the DRM issue transcends just being banned from one particular place.
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What Amazon should have done is to send a letter out saying that the customer was coming close to having the account closed and being banned for whatever the reason is. Then if the person still does whatever it was that Amazon did not like and the account goes away, so be it. At least that would be the fair and ethical thing to do. If someone doesn't know that s/he is doing wrong, then h/she won't stop.