[alyssatot]

Originally Posted by davidfor

@alyssatot: You need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.

Also, holding the power button down for that time simply forces the device to turn off. It doesn't trigger a factory reset. For that follow the instructions on https://help.kobo.com/hc/en-us/artic...or-Kobo-Elipsa.

Hi, @davidfor. I can receive PMs now. Thank you for the help!