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Originally Posted by glorya
The laptop sees it but the Kindle screen gives me the following message: [B][I]If you want to use your Kindle and continue charging, please eject your Kindle from your computer."
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When you connect your Kindle it goes into data mode and you get this message. This is the mode you want it in if you want to copy files over. To get out of this mode open 'My Computer' right click on the Kindle and click on 'Eject' it'll then leave data mode and you can read on it while connected to the computer or safely disconnect it from your computer.
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Second part of my problem: I did call Amazon one week ago and was told I would hear back from them within 2/3 business days. I am still waiting! To add insult to injury, I can't even find the Amazon Kindle's help phone number to try to reach them again. Would anyone have this please?
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Go to this page...
http://www.amazon.com/gp/help/custom...deId=200127470
...on the right it says 'Contact Us'. If you select 'Phone' select your issue and click 'Call Me' you'll be asked to enter a phone number and you'll get a call connecting you to CS.