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FW's Customer Service was never really good, however, when you mentioned the sidestepping issue (kind of like politicians), that is a new wrinkle! Whenever I went to FW I could always find something good at a reasonable price, now there is nothing. I fear for the remainder of the Ebook retailers out there, if enough of them get bought up by these conglomerations, we'll be using our E-readers as paperweights!
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