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I'm deeply troubled by this whole story. I've been a long-time Amazon customer, and one of the reasons that I've been so loyal is the ease of returns. When something has been defective, I've called them and there hasn't been any hassle whatsoever. Having a good return policy is what has led me to pay slightly higher prices over other online retail that I've found, and has gotten me to become a member of Amazon Prime, led me to being a loyal customer of their MP3 store, and most recently to become a Kindle owner.
The very idea that they would be able to cut off access to the online store for a Kindle owner - the store that is the only reason that someone would buy a Kindle these days, is just ludicrous.
Even if the original problem has been solved, the examination of this problem and the other similar stories that it has exposed has undermined my confidence in their service. I won't be returning my Kindle, but I will be canceling my Prime membership today and moving my business elsewhere for everything except digital products. This is partially as a way to "boycott" Amazon for this practice, but it's also out of self-protection; I do not want to be in a position to have ordered something that needs to be returned to Amazon only to find that it was the thing that puts me on their banned list.
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