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I don't think FW sets all the prices, but I know that since B&N took over there have been a few things that have bothered me.
The biggest one was ending the March SF sale early without notice. That annoyed me. I also didn't like how Customer service handled my concern, first taking a week to answer and then sidestepping my question to answer something I hadn't been concerned about.
I was concerned because the multi-format discounts (particularly for magazine subscriptons) had ended early and all the representative was concerned about were the rebates and how they don't apply to magazines. I was not impressed.
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