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Wouldn't Kobo's view of the scope of any database corruption problem be skewed?
Typical call to Kobo (about a problem that causes database corruption):
User: I'm having problems with my Kobo
Kobo: Did you try cycling power
User: No, How do I do that?
... go back and forth about cycling power
User: No that didn't do anything
Kobo: try logging out and back in
User: that did it
or
Kobo: try a factory reset
User: that did it
Kobo: Glad to hear it, is there anything else I can help you with today
...
Support solved the problem, and the bug never gets past support.
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