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Well, we shouldn't be declaring any particular case right or wrong. We don't know.
But assuming good faith... doesn't hurt.
And yeah.. Bob, people are going to get caught in this (like you, like this customer, etc.) that don't necessarily deserve it. Fortunately, most of us can live without shopping at one particular store.
You can still put stuff on your Kindle as well. Plenty doesn't have DRM already. But yes, it's a mess and that's why DRM is so bad and your further options would be severely limited and Amazon has really been a jerk about this DMCA stuff. I'm not trying to defend it - I think DRM is terrible. But the fire and pitchforks attitude some people are taking on isn't exactly becoming, either.
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