[girlzilla]

I can understand Amazon permanently banning return-crazy customers. They are a business and need to cut costs, but not even sending out a warning letter first seems overly harsh. I guess they assume these customers will never change no matter the threats to ban their accounts.

While Ian may say he's made his returns with no evil intent, the fact remains he crossed whatever line Amazon had set and it's within their rights to ban him.

It still seems too harsh a punishment though. They could just allow him to keep his account but ban further returns, or at least allow him access to the Kindle Store. I think you have to have a bit of loyalty to Amazon to make that Kindle purchase to begin with, and we are "early adopters" of this ebook stuff, so they should at least honor his Kindle purchase and allow him access to Amazon's ebook products.