Quote:
Originally Posted by Ian
Hi Bob-
No, I meant I received a defective unit, then exchanged it - except in each case, the replacement was defective as well (same problem or a different one).
-Ian
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I guess I'm going to have to start treading lightly with them myself. I've done this same thing: I ordered a Senseo coffee maker, and instead of packaging it, they shipped it in the
retail box, which arrived severely beat up. I didn't even bother opening it, contacted them, and requested a replacement. The "replacement" was shipped the same way! I sent back the second one for a refund, and drove down to Target to buy one off the shelf.
Now, it appears that I'm living under the shadow of being declared an abusive customer. Yikes!