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Old 04-07-2009, 09:15 AM   #51
curtw
Outside of a dog
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Posts: 871
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Join Date: Dec 2007
Location: Houston, TX
Device: Kindle Voyage
Quote:
Originally Posted by Ian View Post
Hi Bob-

No, I meant I received a defective unit, then exchanged it - except in each case, the replacement was defective as well (same problem or a different one).

-Ian
I guess I'm going to have to start treading lightly with them myself. I've done this same thing: I ordered a Senseo coffee maker, and instead of packaging it, they shipped it in the retail box, which arrived severely beat up. I didn't even bother opening it, contacted them, and requested a replacement. The "replacement" was shipped the same way! I sent back the second one for a refund, and drove down to Target to buy one off the shelf.

Now, it appears that I'm living under the shadow of being declared an abusive customer. Yikes!
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