|
Hi all-
I'm leaving for work soon and won't be able to respond or comment during the day, but please let me assure you: I have never once tried to game or scam Amazon.com.
From an external perspective, I can totally see how it looks that way (several exchanged, then returned big-ticket items)...
...but in each of those cases, the products were visibly defective and I'll I ever asked for was a working replacement. When that wasn't happening, I asked for a refund.
I cannot access my account any more, so cannot give you (or Consumerist or the BBB or anyone else) a detailed accounting of my purchasing or returning habits, and certainly, a record of my dealings with customer service (if I could access them) would show that I meant no harm at all and was just unlucky.
Please also note that nowhere have I bad-mouthed Amazon.com or its staff - I'm not trying to start a huge fight here, I only want to resolve this problem so that I can keep on buying from them, and especially be part of this new Kindle resolution.
I can certainly appreciate their right to refuse service to people who try to scam them, but that's not me -- and I'm now closed off to the whole world of Amazon purchasing.
Not just the store, but video on demand and Kindle as well.
Thanks for any advice you all can continue to provide, and I'll check in later today if I hear back from them.
-Ian
|