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Bob Russell · 10-13-2006, 05:27 PM

After a wait, I'm now I'm at Sony Customer Assistance and they tell me that they can't help me, so will transfer me to Sony Sales! I asked them to walk me through the handoff so I don't end up in a queue maze again.

Don't know if that happened, but I did end up with someone that seems to be able to help me. He put me on hold again, but very friendly and said good things about the Reader. In fact, it sounds like he may buy one himself, so he's on my good side!

Of course, I told him that he really should get one, and recommended MobileRead to him.

Yeah, success!
And here's a few lessons for those that come after me...

* The number to call is 1-877-518-7669 (Sony Style Sales)
* You should have handy your order number, serial number from the device, and a credit card.
* You have an option between an extended warranty (2yrs=$24.99, 3yrs=$39.99, 4yrs=59.99) and an Accidental Damage warranty (2yrs=$44.99, 3yrs=$69.99, 4yrs=99.99).

I chose 2yrs accidental damage because I wanted protection against a broken screen if I drop it or sit on it or something. And by two years from now I'll "have to have" the next great reading device, so no sense in more than 2yrs for me!

The process may be slightly different if you didn't order online, but this should be close. There also might be a warranty offer that comes later to me in the mail, but I haven't received anything so far.

BTW, A special thanks to Devin, who is the one at the Sony Style Sales group that finally was able to help me and who seemed enthusiastic about the Reader. If anyone has an especially tough time with this process for any reason, feel free to PM me for his direct extension. But I think once you get to the right group it shouldn't be a problem.

This little adventure just goes to prove what Captain Dylan Hunt of the Andromeda TV series says... "It's never easy!"

10-13-2006, 05:27 PM	#24
Bob Russell Recovering Gadget Addict Posts: 5,381 Karma: 676161 Join Date: May 2004 Location: Pittsburgh, PA Device: iPad	After a wait, I'm now I'm at Sony Customer Assistance and they tell me that they can't help me, so will transfer me to Sony Sales! I asked them to walk me through the handoff so I don't end up in a queue maze again. Don't know if that happened, but I did end up with someone that seems to be able to help me. He put me on hold again, but very friendly and said good things about the Reader. In fact, it sounds like he may buy one himself, so he's on my good side! Of course, I told him that he really should get one, and recommended MobileRead to him. Yeah, success! And here's a few lessons for those that come after me... * The number to call is 1-877-518-7669 (Sony Style Sales) * You should have handy your order number, serial number from the device, and a credit card. * You have an option between an extended warranty (2yrs=$24.99, 3yrs=$39.99, 4yrs=59.99) and an Accidental Damage warranty (2yrs=$44.99, 3yrs=$69.99, 4yrs=99.99). I chose 2yrs accidental damage because I wanted protection against a broken screen if I drop it or sit on it or something. And by two years from now I'll "have to have" the next great reading device, so no sense in more than 2yrs for me! The process may be slightly different if you didn't order online, but this should be close. There also might be a warranty offer that comes later to me in the mail, but I haven't received anything so far. BTW, A special thanks to Devin, who is the one at the Sony Style Sales group that finally was able to help me and who seemed enthusiastic about the Reader. If anyone has an especially tough time with this process for any reason, feel free to PM me for his direct extension. But I think once you get to the right group it shouldn't be a problem. This little adventure just goes to prove what Captain Dylan Hunt of the Andromeda TV series says... "It's never easy!"