Quote:
Originally Posted by ApK
So I guess KPN stands for "Keep People's Numbers."
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It could very well be, though I can think of other, more rude, things the abbreviation could stand for.
My father was on the phone off and on for three hours this morning. Ben, the new provider, was extremely helpful. Eventually we called KPN and they first told us that the number was blocked from migrating to a new provider because we took out a new subscription for 24 months last year. They did make the offer, but we didn't sign up for it because it wasn't a good offer. When KPN was told that we didn't sign up for that they looked further in the system and found that it was indeed immediately cancelled. They unblocked my number, they say, we got an email confirmation.
Ben tried again several different ways and it's still blocked. They would try a different way and keep us posted. Just before 5pm I got the latest text message that it hasn't worked.
We're going to try again on Monday. KPN business service is open 24/7 but Ben isn't open on Saturday and Sunday. This way our resentment has time to simmer/marinate/fester for a couple of days.
For me it would be an inconvenience to have to get a new number, but my parents really want to keep their number, and they want to move to a different provider, too.
Last year we already went to a different provider for the store's landline because of persistent problems they couldn't/wouldn't solve. Shortly after we also changed internet provider; the old one was a daughter of KPN and they were set to be shut down and all the customers would be migrated to KPN (more expensive, less service and support).
Don't they realise that this way none of us will EVER get another KPN product? Too much BS for too long a time, this is just the cherry on top.