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Our (my parents and I) phone subscriptions are on a business account, because if we call with it it's mostly business related. Data we hardly use, until I started going on walks last year. I already knew that we didn't have a lot of data in our subscription, but that became a problem when my sister and I regularly started going on walks and I was using more data.
I figured out which subscription we currently have and my father looked online at what the current offers were. Then he wanted to go to the business center of the KPN (where we have the subscriptions) to see if they could match it. Because our subscriptions were taken out years ago, nowadays you get more data for less money. But at the store they couldn't help us; they couldn't match the online offers and they couldn't change anything on our account, because you have to do that yourself online. So my father was miffed.
I found another company which offers more for a lot less, though no business account (but my father doesn't care about that anymore). And on Monday I finally made him switch my account. If it worked well for me he wants to migrate his and my mothers subscriptions, too.
Of course I want to keep my current phone number. I filled in the online form, where they already told me there was a slight chance they couldn't arrange it. I had a sneaky feeling this would be the case for me, since my number is on a business account currently. Yesterday I got a text message telling me they weren't able to migrate the number, but had sent an email how I could arrange for it myself. I haven't read the email yet, since it's sent to the store's mail address. But I expect I have to spend most of the morning on the phone with KPN getting them to release my phone number. I'm not looking forward to it.
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