Quote:
Originally Posted by Rouge One
I can’t do the factory reset I have too many books on my kindle for me to do that and this is a software update issue because this uncollected wasn’t a thing till a week ago when the new update came out and I am not the only person having this issue because on an Amazon forum for Kindle devices another person is having the same issues so if somebody else is having the same issues then it is not a device issue it is a software issue
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I was speculating that it involves data corruption. A software update is probably not going to help if that is the case. I understand the inconvenience of doing a reset, but it would be the same if you were to get a replacement or a new Kindle.
Even if it is a software issue (which has not been proven), it could be some time before Amazon fixes it. It’s not clear that they know what the problem is and how to fix it, especially if they are not curious enough to request logs from your device.
You could probably just back up the documents folder on the Kindle to a computer and restore it (probably best in batches of fewer than 100 books at a time, with pauses to allow indexing to complete before proceeding) after the reset and re-register (and verifying that the issue no longer persists). Just copying the files might reveal if any of the files in there are corrupt.