Quote:
Originally Posted by Rouge One
I have done a hard reset for 20 seconds and a hard reset of 40 seconds and nothing has worked this uncollected doesn’t open at all and it has been a week now since this update came out and I am not the only person that is having this problem with the uncollected collection and Amazon customer service agents haven’t helped they have basically said wait for the next update or they will forward it to the kindle department and nothing has been fixed and I never had this problem till the new update came out.
Also there is was no collection called uncollected till the new update came out and it doesn’t show up in the app under collections either
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Reset means ‘restoring to factory defaults’, not simply ‘hard restart’. This is what I would try (after the restarts you have done).
One other thing I would try before Reset: from Home or Library, search for ‘.’ (period) and check the Text in Books item to see if it includes Items not indexed. If it does, remove that book (it is corrupt) and see if Uncollected works. If there are no such items, then I’d proceed with Reset to see if that helps.
‘Uncollected’ is not something that shows up in Content, it is just the books which are not in collections. I was suggesting that you check to see if the books you added to collections just before the update wound up in the collections you expect them to be in. They should not be in Uncollected.