Quote:
Originally Posted by MaggieScratch
I complained to Ballantine about some issues I had with an ebook I purchased from them and received a rather snotty e-mail in return saying essentially, "It's not our fault, we outsource ebooks and it's their fault." But--don't you pay them to do it? Can't you pass on the complaint to them? Aren't you upset that this contractor is messing up your house's good name? Apparently not. I don't understand that attitude at all.
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Yes, Ballantine should pass on the complaint, and/or find another outsourcer. But the only thing that will give them incentive to do that is for customers like you to make it clear that you won't be buying any more of their product until they straighten it out.
And tell them that includes printed books... that will probably get their attention faster.