MobileRead Forums - View Single Post - Kindle Paperwhite LTE, books stuck in "Queue" Mode.

beautifulsoup · 02-15-2022, 03:30 PM

Hello! I haven't been to this forum in forever!

Has anyone ever had Amazon Troubleshooting tell you to contact AT&T to find out if LTE is working in your area?

This after three one-hour sessions with Customer Service/Troubleshooting which included multiple restarts, de-registering and registering the device again, and two - count 'em!- TWO factory resets. And we also the ;311 trick to connect to another LTE network.

Despite all of these things, books. are. not. downloading. Still. Stuck in *Queue* mode.

Oh yeah, I also left it charging overnight, still connected to LTE, for 11 hours - and the books never budged from *Queue* mode.

This issue has been going on since Sunday night 02/13.

Yep, I have the new firmware installed. So, likely not that, nor *lack* of that.

But now I'm being told that I have to contact AT&T to see if there are LTE issues in my area.

Uh.... I'm getting 4 Bars on the AT&T LTE network. And I don't even have an account with AT&T. So when I call, they won't talk with me; no account number, etc. So. Stuck Still.

Of course Customer Service keeps telling me to connect to WiFi. I don't have WiFi in the home, nor do I use a SmartPhone. I suppose I could walk to the corner Panera and hole up there for a while with coffee and soup and sandwich, or whatever,

But then, doesn't that in a way negate the idea of having *working* LTE? I specifically purchased that kindle for the LTE, and it's been working like a charm since October.

02-15-2022, 03:30 PM	#1
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	Kindle Paperwhite LTE, books stuck in "Queue" Mode. Hello! I haven't been to this forum in forever! Has anyone ever had Amazon Troubleshooting tell you to contact AT&T to find out if LTE is working in your area? This after three one-hour sessions with Customer Service/Troubleshooting which included multiple restarts, de-registering and registering the device again, and two - count 'em!- TWO factory resets. And we also the ;311 trick to connect to another LTE network. Despite all of these things, books. are. not. downloading. Still. Stuck in Queue mode. Oh yeah, I also left it charging overnight, still connected to LTE, for 11 hours - and the books never budged from Queue mode. This issue has been going on since Sunday night 02/13. Yep, I have the new firmware installed. So, likely not that, nor lack of that. But now I'm being told that I have to contact AT&T to see if there are LTE issues in my area. Uh.... I'm getting 4 Bars on the AT&T LTE network. And I don't even have an account with AT&T. So when I call, they won't talk with me; no account number, etc. So. Stuck Still. Of course Customer Service keeps telling me to connect to WiFi. I don't have WiFi in the home, nor do I use a SmartPhone. I suppose I could walk to the corner Panera and hole up there for a while with coffee and soup and sandwich, or whatever, But then, doesn't that in a way negate the idea of having working LTE? I specifically purchased that kindle for the LTE, and it's been working like a charm since October. Last edited by beautifulsoup; 02-15-2022 at 05:03 PM. Reason: changed wording in first question sentence of last paragraph. And fixing multiple typos.