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I complained to Ballantine about some issues I had with an ebook I purchased from them and received a rather snotty e-mail in return saying essentially, "It's not our fault, we outsource ebooks and it's their fault." But--don't you pay them to do it? Can't you pass on the complaint to them? Aren't you upset that this contractor is messing up your house's good name? Apparently not. I don't understand that attitude at all.
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