Thread: Help with broken Clara
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Old 02-11-2022, 11:30 PM   #9
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by vovez21 View Post
Today I received a brand new Kobo Clara HD from the official online store. After a few hours, I unpacked and tried to turn it on. I couldn't turn it on, apparently the battery is low. I connected it via usb for charging and waited. After three hours, I checked - there is no charge and checked the wire - my old phone is charging. I tried charging from different chargers and wires available at home, 0.7 A - 2.0 A 5 volt. Clara doesn't wake up. What else can I try to do without removing the reader cover so as not to lose the warranty?
Plugging the device in should trigger it to start. That usually only takes a few seconds, but, occasionally will take longer. There is an LED inside the power button. It should turn on when the device is plugged in. If the charger and cable work for other devices, and the device isn't starting and the power LED is not coming on, it suggests the device is faulty and should be replaced.
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