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hleo12 · 02-11-2022, 10:52 PM

I tried talking to Amazon's customer support just for funsies. To see if they have any idea about the update. One agent disconnected from our chat after suggesting I do a factory reset and me telling them no. Then another agent connected to my chat and it was the same. They don't even hesitate to throw factory reset as the second step of their "troubleshooting."

Anyways, it's obvious their agents weren't even briefed about the new changes. I had to send screenshots of the new UI for them to have an idea of what I was talking about. And even then they still didn't know what it was about.

Companies, in general, should invest more in training their agents.

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update: They offered to replace my Kindle.

I guess if you're Amazon, you can afford to just offer replacements instead of training your people.

02-11-2022, 10:52 PM	#51
hleo12 Guru Posts: 655 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	I tried talking to Amazon's customer support just for funsies. To see if they have any idea about the update. One agent disconnected from our chat after suggesting I do a factory reset and me telling them no. Then another agent connected to my chat and it was the same. They don't even hesitate to throw factory reset as the second step of their "troubleshooting." Anyways, it's obvious their agents weren't even briefed about the new changes. I had to send screenshots of the new UI for them to have an idea of what I was talking about. And even then they still didn't know what it was about. Companies, in general, should invest more in training their agents. -------------------------------------------------------------- update: They offered to replace my Kindle. I guess if you're Amazon, you can afford to just offer replacements instead of training your people. Last edited by hleo12; 02-11-2022 at 11:24 PM.