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I had a similar issue and it was due to how our local libraries are set up online. (I'm in British Columbia, Canada).
So my city library is the logical choice to choose from the drop down ... but it's not correct. I had to choose "British Columbia Libraries" and then it allowed me to sign in and after that choose my own individual library within BC Libraries.
You may want to check and see if there's a local set up like that.
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