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Every cloud DOES have a silver lining, perhaps. I rang Rakuten Kobo's helpline, and got a very helpful CSR. It may well have been fortuitous that he was of South Asian origin, and quickly grasped the problem as I explained it and verified it faster than I would have expected. He escalated the issue to the QC team so that they know there's a problem with the book, and asked me if I wanted a refund. Because he was so helpful and efficient, I decided to to take the refund as store credit. It was EASILY the most competent and smooth interaction I've had with Kobo CS in the 3.5 years I've been a customer.
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