Quote:
Originally Posted by Hitch
Yes, OneDrive is surprisingly Enterprise-ready. I had conceived it as personal use, but it really isn't; it's part of MSFT Sharepoint too.
Hitch
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Yes, it is. It helps when you run your own business on your own dogfood.
Quote:
Originally Posted by BetterRed
I called MS support last Saturday, it was a 'how to do' issue following a Word crash; it recovered the document OK, but it lost some customisations, macros. settings etc - weird.
I used their chat support channel. It was quick to respond, the responder didn't waste time with ring-around-rosie questions, grasped what the problem was, gave me a couple 'clues' on how to fix - which was all I needed. I gave them 5 stars.
On the few occasions I've called MS support it's always been good. But its help forums are awful - all I've ever got from them is a canned answer to an unrelated issue.
BR
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Roughly my experience as well. If you have actual support instances, or are willing to pay for an ad hoc one, you get someone who either knows what they're doing or will escalate to someone who does. 24/7, 365. (Well, OK, there might be a bit of a wait from 25 December through to 1 January.)
Quote:
Originally Posted by Hitch
I agree with all of this and the community forums are simply appalling. I've lost my s**t there once or twice, particularly with uber-condescending answers from Word "experts" who've been anointed in the community as such.
I mean...I don't claim to be a Word Expert. But I know a lot more than the average bear around Word, and when some pinhead douchenozzle tells me that "oh, you can use a paragraph style for that, and it won't accumulate in the Automated TOC" and I'm looking RIGHT AT just that very damned thing happening, which is why I posted in the first place...well.
When I've been using headers and styles, and both of those incorporated with outline numbered lists, for the last 20 years plus, and they tell me "nope that won't happen" and I'm trying to tell them that this is a bug in Office 365, because, bygod, it is happening (and other weirdnesses with outline-numbered lists)...man. I was pretty damn hot under the collar.
Hitch
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I don't claim to be a Word expert either, but I used it as my main tool for 20+ years and more than once had to show my editor how to fix something. As for the online forums? It's a crapshoot. If you get an MVP who is interested, you'll get a good answer. If not, well...
You're already using Word. Time to switch to OneDrive for Business, Hitch. Really.