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rtf1976 · 04-04-2009, 03:56 PM

Got back my PRS 505 on Wednesday and I have to congratulate Sony on a job well done.

If you had read my previous thread "disaster totally gutted" I was not holding out too much hope for Sony repairing my reader under warranty but they did.

I have decided also to write a letter praising the person in Sony who took ownership of my complaint and kept me informed either by telephone or e-mail of how the repairs to my reader where coming along. Society as a whole is quick to complain but not to praise so hopefully Sony will reward a good employee.

Has restored most of my faith in Sony but still a little disappointed that their first response was "unless you pay us to get it fixed, we are nt interested"

04-04-2009, 03:56 PM	#1
rtf1976 Member Posts: 11 Karma: 10 Join Date: Mar 2009 Device: Sony Reader	Praise for Sony repairs Got back my PRS 505 on Wednesday and I have to congratulate Sony on a job well done. If you had read my previous thread "disaster totally gutted" I was not holding out too much hope for Sony repairing my reader under warranty but they did. I have decided also to write a letter praising the person in Sony who took ownership of my complaint and kept me informed either by telephone or e-mail of how the repairs to my reader where coming along. Society as a whole is quick to complain but not to praise so hopefully Sony will reward a good employee. Has restored most of my faith in Sony but still a little disappointed that their first response was "unless you pay us to get it fixed, we are nt interested"