[Valen Tine]

I’m having an issue with my Kindle and can’t figure out what’s going on. I bought Dune from the Kindle Store, which says that it has X-Ray, but the option is greyed out and not working.

I’ve done the following:
Sync
Restart
Open another book and go back to Dune
Delete and redownload
Deregister and register
Refund and repurchase
Contact Amazon support (they were unhelpful in this regard but did remove my ads for free, so that’s cool)

Basically I’ve tried everything I can think of. The closest I’ve seen to an answer was that it has happened to other people but then it just randomly started working at some point between days and weeks later. One person claims they got Amazon support to fix it for them but in my case they just kept asking me to do things I’ve already done above.

So, two questions I guess. Does anyone know how to fix this crap? And does anyone know for sure if Dune even has (non-generated) X-Ray? The store definitely says it does but maybe it’s an error. X-Ray worked fine for me in my last book.