Thread: Bought two Libra 2 ereaders. Unable to access kobo.com one week later.
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Old 12-25-2021, 10:11 PM   #5
davidfor
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Quote:
Originally Posted by atomicRPM View Post
Yes they do. I have a Comcast Business account. Yes, the DHCP address is from the same subnet.
Being in the same subnet doesn't really mean much. It can depend on the size of the subnet and whether how it is subdivided. If it is within the same /24, then they are probably being treated the same, but, if it is a larger subnet, then it they might be handled differently.

When changing to DHCP, did anything else change? DNS servers is the obvious. And routing is the other. It not uncommon for a static IP to be handled differently by the ISP. Especially if it a business service.

And, while you say that the site doesn't work, you don't say how it doesn't work. Do you get a 404 for the page, a server not found error, a blank screen or something else? Can you resolve the host name? Can you ping the address? And seeing a traceroute for the working and non-working configurations might be handy. Any of these could help to work out where the problem is: your end, the ISP, Kobo, Akamai (who Kobo use for protection and some hosting) or somewhere else.
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