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Customer service these days is garbage. Every big company now has "virtual agents" that are worthless, it's impossible to get a person on the phone, and if you do they don't know anything either.
I'm moving soon to a much smaller town in a much smaller state, and so far it's been so refreshing to call local service providers (power, gas, etc) and have somebody pick up the phone almost immediately, who knows what they're doing, and is friendly to talk to. It's like going back in time, and I'm loving it.
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