Quote:
Originally Posted by tubemonkey
Whenever I have an issue with Amazon, I always call CS directly. Other methods have proven to be a waste of time for me.
Amazon = 1-888-280-3321
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Thanks for the number, I couldn't find it. I’ll program this into my phone.
Amazon makes it nearly impossible to contact their CS.
I wonder if the CS center in India supports multiple companies? Perhaps that is why the same phone number was being used for both Amazon CS and Med Alert CTR CS. I assume that number was a BS number though.
ETA on 21 Dec 2021: Today I realized that Amazon CS merely cancelled my Amazon Music Unlimited subscription yesterday, something I was going to do anyway and I knew the CS rep said he would do it. He also said he would refund the erroneous charge, but he didn't. I used the number TM gave me and called them today to demand they refund the erroneous charge. It is only $8.65, but it is the principle of the thing, that is, being misled into believing I was being given a 3-month free trial. No where in the email offer, not even the fine, microscopic text, did it give qualifications. I will call this a bait and switch, misleading offer. The CS rep from today supposedly talked directly to the Amazon Music people who told her I was not eligible since I had used a similar offer 3 years earlier. WTF! Why wasn't that made clear during the transaction? So bottom line is they won't refund it, even though they should have been much more clear about it.
After thinking about it for a few minutes, I decided that the Echo Studio fails to work properly as a home theater when paired to Fire TVs, and the research indicates this is a wide spread issue and has been for 2 years now. The speaker by itself (unpaired) is pretty good for a HiFi speaker, but it totally screws up the use of the Fire TV when paired, causing Wi-Fi shutdowns, stuttering while watching video on a Fire TV, and über sound issues requiring daily reboots of the Studio and the Fire TV. Since I don't seem to be using it as much unpaired (standalone) as I thought I would, I decided to return it, and have now done so.
I still recommend it as a good replacement for a lesser Echo speaker if you want to use it quite often unpaired and standalone. My usage simply isn't high enough to warrant $200 + tax though.