[OtinG]

When I bought my Echo Studio a few weeks ago it came with a 6-month free trial of Amazon Music Unlimited. When I went to sign up for same, they only gave me 3-months free. Today as I was balancing my bank statements I noticed that Amazon had actually charged me for the first month of Amazon Music Unlimited on the day I signed up for the free trial. BTW, IMO Amazon Music Unlimited is not very good at all and I was going to cancel it before it renewed, but this made me mad that they first gave me only half the trial time and then in the end none of the free trial, and they never notified me I had been billed.

I requested their CS service call me. The first call came from Medical Alert Center and was in fact an ad for that service. The second call also said Medical Alert Center, but it was actually Amazon CS in India and the phone number was the same as the one for Medical Alert Center. I got disconnected half way through the call. The third call also said Medical Alert Center but was Amazon CS in India. After much back and forth and difficulty understanding what the CS rep was saying, I finally got the charge reversed (I think) and cancelled Amazon Music Unlimited.

I'm still not sure why Amazon CS and Medical Alert Center (whatever that is) have the same number, nor how asking Amazon CS to call my phone resulted in a call from Medical Alert Center with an SPAM ad. I understand getting calls from numbers that have been spoofed, but I don't understand how asking CS to call me can result in that call from Medical Alert Center. Seems extremely fishy...

Any way, be careful if you sign up for a free trial of Amazon Music Unlimited. Verify that they don't charge you immediately.