Quote:
Originally Posted by Hitch
Well, if you're doing to do click, call and collect, assuming I understand all that readily enough, I'd say be open for not more than 3 hours, total, for pickups. It's nuts to sit there all day waiting on X orders, if you specifically know that you've only sold, say, 10 items. Sit there all day for that? Hell no. Make them show up between 10-1, or the like. If it were me, I think I'd do mornings, say 8-11 at most and take the rest of the day off.
You're not obligated to utterly inconvenience yourself. After all, all these people are also going to be home, full-time, pretty much, right? Due to such a complete shutdown? So they can show up to pick up what they ordered within a reasonable window.
(Hell, if it was me, I think I'd get an appointment app and let them use that. Set it up in 15 minute intervals, and have them effectively walk-thru or drive-thru. "Here you go, Mrs. Hansen, see you next time!" and badda-boom, that's it. Why drive yourselves nuts, and sit there all cursed day?)
Hitch
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Not everybody is at home, only those who can't go work because their sector is closed (shops, cafés, restaurants, entertainment, etc) and people that are able to work from home. There are still enough people who have to go into work. But the next two week a lot of people have extra days off.
If it was up to me we could do 9 to 12. But my father isn't a morning person and the usual opening time of 10am is often a rush for him to get ready. So 10 to 1 or 2 seems more realistic. But we'll have to wait and see how he feels after a night's sleep. Yesterday I got the impression he might be up to having people pick up their orders in the morning, but he wanted to take orders all day. Which would mean either staying downstairs until 5 or 6pm or having to go down when a customer calls to see if what they want is in stock, set it aside for them and note down their details.
I would love to have an app, but we don't even have a website, besides our Facebook page. And my father isn't at home with apps.
Tomorrow we have to call all the customers who have an appointment for consulting hour. My father was thinking of offering them the option to come bring their broken item and instead of waiting for the repair having them pick it up the next day. Maybe even ask for a small fee (up until now they only had to pay for materials used).
Does it suck that we have to close. Sure. Do I mind it. Nope. I can understand the reasons behind it and it's nice that for the first time the government is anticipating what is probably going to happen and not react after the fact. Also I'm now responsible for organizing our own Christmas festivities and I was not looking forward to it whilst working more than full time the next two weeks. I now have more time to prepare and that's nice.