Quote:
Originally Posted by rcentros
That's weird that you bought the Tolino from Thalia and got a different store. When I bought a used Tolino it was hooked up automatically to some other bookstore. Someone here instructed me to get hold of support. In about a day they had me switched to Thalia. But this might have changed with recent firmware update updated. I'm not sure.
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Contacted support, said they will look into it, after > two weeks no answer, contacted them again. Had since wiped the tolino Vision 6, updated to 15.2, still Hugendubel (well, as expected).
Answer just today from them: I have to bring it to a Thalia store, sending back would be free, but only result in payback, no swap.
Even in store a swap is not guaranteed from them, it "has to be checked". As I still have my tolino epos V1 (and a Kindle Voyage) for reading, I will bring it to a store next week. As usual with such new device still in waranty, I kept both the box and the shipping container.
Not a good solution when all they had to do IMHO was swap a file, which should be possible with a script or some other download from them.